Development of a postgraduate-management website in a higher-education institution to enhance user experience

Authors

  • Juan Carlos Guzman-Pito
  • Geovanni Hernandez-Gomez
  • Eduardo Cabal-Yepez
  • Luis Manuel Ledesma-Carrillo

DOI:

https://doi.org/10.46932/sfjdv4n5-010

Keywords:

website, user experience, higher education, usability, e-service quality

Abstract

The University of Guanajuato keeps a website for postgraduate course administration. However, because the website was created in 2010, it currently has a number of issues that limit the user experience. Among the website's most serious drawbacks, they point out that the website is not responsive, which means that visitors cannot navigate using mobile devices. Furthermore, the administrators believe that the website's design is unattractive and are taking steps to improve its appearance. The goal of this project is to create a website for the University of Guanajuato's postgraduate management that is based on the digital quality evaluation model "e-GovQual," specifically in two dimensions: efficiency and reliability, with the goal of improving the site's usability and, as a result, its performance.

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Published

2023-08-16

How to Cite

Guzman-Pito, J. C., Hernandez-Gomez, G., Cabal-Yepez, E., & Ledesma-Carrillo, L. M. (2023). Development of a postgraduate-management website in a higher-education institution to enhance user experience. South Florida Journal of Development, 4(5), 1964–1980. https://doi.org/10.46932/sfjdv4n5-010