Artificial intelligence enhancing the quality of healthcare services

Abstract

This paper aims to propose that the applications of Artificial Intelligence in healthcare improve the quality of healthcare services. Through theoretical analysis of existing literature of the applications of AI in healthcare, then descriptive data analysis of a questionnaire distributed among healthcare professionals in six countries to validate the theoretical analysis. As a result of the descriptive analysis, it is proved that the applications of artificial intelligence in healthcare are enhancers of the six dimensions of quality healthcare services defined by the Institute of Medicine (IOM) as defining dimensions of healthcare quality globally.